Becoming a Beloved Brand
In 2017, when the Golden State Warriors won the NBA Championship for the second time in three years, the Bay Area exploded with excitement. The victory parade drew more than one million fans in their blue and gold to cheer and bask in the glory of “our” victory. The Warriors are truly one of San Francisco’s few beloved brands. They are respected and adored by men and women, young and old, in winning and losing seasons. People want to wear their colors, they know the players like neighbors, and they internalize the team’s struggles and celebrate its victories. This highly emotional connection is known as community branding, and is the envy of most brands.
Are there business benefits of community branding? The W’s have sold out every home game for the last several seasons. The Warriors have become a major attraction for out of state and foreign tourists. Win or lose, W’s fans are behind their team in every way, emotionally and economically.
How does community branding work, and how do you become a beloved brand? If we think beyond sports teams, what other brands can truly say they carry this esteemed mantle? Certainly many universities could make the claim – whether you are a Harvard Man or a Cal Woman, your alma mater is often a beloved brand worthy of your lifetime support. Other brands are a beloved part of their communities and even the world at large. Blizzard Entertainment’s BlizzCon gathering is an epic celebration of their game universes and their communities. Some players spend months crafting elaborate costumes of their favorite characters. Coca-Cola energizes Atlanta GA; the NYFD has become one of New York’s most beloved and respected brands, (beyond its sports franchises); Disney is a beloved brand trusted by families and their children around the world; and Chevy and VW have captured our imaginations and elevated our pulses more consistently over time than other car brands have been able to manage.
What do these community brands all have in common? Each satisfies a universally human motivator. Sports teams ignite the thrill of victory. The Fire Department embodies bravery and valor. Beloved consumer brands provide happiness and escape. These motivators are deeply and universally felt and part of our shared human experience. Brands that are successful enough to become and remain beloved are those that most consistently address, and fulfill, these instinctual needs. They become a part of how we define ourselves.