Three Key Brand Success Factors: Clarity, Relevance and Engagement
Every afternoon, we get an email called the Chart of the Day from the Silicon Alley Insider, a unit of the larger content publisher Business Insider. This chart is always current, relevant, topical, and easy to digest in under a minute. A minute is about the amount of time that we give it each day, but we remember these charts, and the simple points they make, and find ourselves referring back to them often.
These charts tell a simple story, visually, relevantly, and succinctly. They tell us who is responsible for the most bandwidth usage on the Internet (Netflix by far), where Apple’s astounding revenues come from (iPhone more than 50%) and who pays the most for software developers (Facebook, $110K). They never try to do any more beyond connecting the reader to a deeper article in which he or she may be interested.
These Charts of the Day, while highly focused and specific, represent a clear, relevant and engaging promise – one that can be delivered every day with consistency. Each chart tells different brand success stories, but the overall promise, of a quickly digestible snapshot into the business of technology, is fulfilled every time.
It is a helpful exercise to look at brands like this, and to consider the questions, “What is the promise we can make with our brand that gives us the flexibility to deliver over time, and the challenge to continue to fulfill customer expectations?” and “How can my brand deliver on its promise in a clear, relevant and engaging way, every day?” and, in this particular case, “If I had only one minute to deliver value to my customers, what would I say?” When brands get this right, customers recognize, appreciate and remember the value they create.